Privacy Policy
Last updated: May 2026
Overview
Charlotte Food Hub ("we," "us," "our") operates the charlottefoodhub.com website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website.
1. Information We Collect
Information You Provide Directly:
- Name and email address when you sign up for our newsletter
- Account information when you create a member profile
- Chat messages and preferences when using Foodie AI
- Review content, ratings, and photos you submit
- Favorite restaurants and dining preferences
Information Collected Automatically:
- Browser type, IP address, and device information
- Pages visited and time spent on our site
- Search queries and interaction data
- Cookies and similar tracking technologies
- Location data (with permission)
2. How We Use Your Information
We use the information we collect for:
- Providing and improving our services
- Personalizing your experience and recommendations
- Sending newsletters and promotional emails (with consent)
- Analyzing website performance and user behavior
- Displaying personalized advertisements
- Responding to your inquiries and customer support
- Complying with legal obligations
3. Cookies & Advertising
We use cookies and similar technologies to enhance your experience. This includes:
- Essential Cookies: Required for site functionality
- Analytics Cookies: Help us understand user behavior (Google Analytics)
- Advertising Cookies: Used by Google AdSense to deliver personalized ads
Google and other third-party vendors use cookies to serve ads based on your prior visits to our website and other sites. You can opt out of personalized advertising through the Google Account settings or the Digital Advertising Alliance.
4. Data Sharing & Third Parties
We may share your information with:
- Google AdSense & Analytics: For advertising and analytics purposes
- Email Service Providers: To send newsletters (with consent)
- Payment Processors: If you make purchases
- Legal Authorities: When required by law
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Control cookie preferences
- Request a copy of your data in a portable format
To exercise these rights, contact us at privacy@charlottefoodhub.com.
7. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Charlotte Food Hub
Email: privacy@charlottefoodhub.com
Website: charlottefoodhub.com
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date above. Your continued use of the website constitutes your acceptance of the updated Privacy Policy.